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Ten types of H2 Hub customers

Posted on September 28 2020

Ten types of H2 Hub customers

Our types

Being in our line of work for a while, we’ve seen and handled countless types of customers. Being on multiple platforms; Facebook live, E-commerce and retail, there’re many opportunities for us to meet and interact with our customers. Whether they’re demanding, or easygoing, inquisitive or refuse to even acknowledge our retail staff’s existence at all. We’ve narrowed down ten of the most outstanding and memorable types of customers we’ve faced and for them, the watches that we would recommend them in a heartbeat if we were serving them. Though do note that this list is made all in good fun, and beware, many pop-culture references and inside jokes lie in wait. And without further ado, here’re our ten types of customers, and the watches that we’d recommend them in a heartbeat.

 

Curious Khoo

  • The inquisitive ones, brimming with questions

Whether they’re enthusiasts querying about certain watches, or a budding collector wanting to learn more, we’ve had our fill of inquisitive customers. And that’s not a complaint, we love sharing our knowledge and experience with them, whether its exchanging views and information with seasoned collectors or imparting new information and knowledge on a budding collector, it’s always a joy to have these guys around. So, watches that’re cult classics that will always remain timeless, with a rich history and a unique flair will certainly be a great appeal to these guys.

Watches we’d recommend:

SEIKO PROSPEX TURTLE AUTOMATIC SRP777K1 MEN'S BLACK RUBBER STRAP WATCH

CITIZEN KURUSHIO '64 NK0001-17X MEN'S LIMITED-EDITION WATCH

ARIES GOLD VENTURER L 1034 G-W CHRONOGRAPH WOMEN'S WATCH

SEIKO LUKIA SSA794J1 WOMEN'S WATCH

 

B(r)owser 

  • The ones that constantly go ‘oh I’m just browsing’ (Any Super Mario fans here?)

This is probably the customers that we see the most, and more often than not, we’re this customer when we’re out shopping. The ones that just want to window shop or look for something interesting on their own, we can really relate with these guys. And normally when they do find something that they actually want, they’ll look for assistance instantly. For these guys, we’d recommend them something that is either very unique, or something that will easily win over any enthusiasts’ heart.

Watches we’d recommend:

ARIES GOLD VANGUARD G 9025 BKRG-BKRG MEN'S WATCH

SEIKO PROSPEX SPB121J1 MEN'S WATCH

CITIZEN L ECO-DRIVE EG7061-15E WOMEN'S WATCH

MICHAEL KORS SOFIE MK3971 WOMEN'S WATCH

 

'Earnest Hemmingway’

  • The earnest storytellers

We’re all for hearing interesting anecdotes and its really great fun listening to some of the stories our customers will share with us. Whether they’re young or old, some customers have really been through a lot in life, or at least had some rather interesting experiences too. Whether its watch related or not, some of them just love sharing these stories and it’s a really great way for us to get to know them better too. For people with such interesting and unique stories to tell, it is only fitting that the watches they get, be as unique and interesting as well.

Watches we’d recommend:

EDOX ED80112 3VM NIBEI MEN'S WATCH

CITIZEN ECO-DRIVE ONE AR5024-01E MEN'S WATCH

TISSOT T-LADY HEART FLOWER POWERMATIC 80 T0502071711705 WOMEN'S WATCH

CITIZEN L EM0654-88D WOMEN'S WATCH

 

Joel… 

  • Our dear regular who is always the ‘start bid $1’ early-bird

Having done live streaming for nearly a year, it’s a really eye-opening experience and one that I enjoy very much. Getting to interact with all sorts of people and learning about them without ever actually meeting them. That being said, when it comes to buying and selling, we always need an ever ready and enthusiastic one to get the ball rolling. And with the early birds, its always a laugh having these guys around when we’re simply showing a watch and a “$1 start bid” pops up in the comments. So, for these guys, watches that offers the best value proposition are certainly the choice purchases for them.

Watches we’d recommend:

ARIES GOLD LA ORO G 9026 RG-BK MEN'S WATCH

WULF ALPHA WF04.01 SWISS MECHANICAL MEN'S WATCH

ARIES GOLD PRESTIGE EDITION L 1032 S-SRG WOMEN WATCH

BCBGMAXAZRIA BG50669007 WOMEN'S WATCH

 

Sharon… 

  • Another of our dear regulars who has absolutely zero chill when bidding

We’ve covered our first type of livestream viewers, and now this is the second one. With every starting bid, we need someone to continue the bidding for us. And when it comes to this guy, the concept of escalation seems to have gone out the window with their bids. We’ve seen bids jump from 200 to 250 to 300 in single bids and it’s not surprising considering the sort of people they are. They see something, they like it, and they’ll snag it no matter the cost. So, for them, watches that are a bit more premium and attractive are certainly they’re best bets.

Watches we’d recommend:

SEIKO PRESAGE SPB131J1 MEN'S WATCH

EDOX LES BEMONTS ED85021-3-NIN MEN'S WATCH

EMPORIO ARMANI AR1992 WOMEN'S WATCH

COACH PERRY GREY 14503524 WOMEN'S WATCH

 

The Regular 

  • Our long-time, constantly loyal supporters

Whether they’re store regulars, online regulars, or livestream regulars, its always a joy to have these guys around. They’re the ones who tend to know us and our bosses by name and often look for us even when they’re not purchasing a watch. Though they do come with the obligatory ‘Wah I support you guys for very long le, got special discount mah?’ we’re more than happy and appreciative of their loyalty and support. So, for them, we’d recommend them brands that they’re familiar with, whether its our in-house brands or enthusiast approved brands, they know full well what they’re getting when shopping with us.

Watches we’d recommend:

SEIKO 5 SPORTS SRPE58K1 MEN'S WATCH

LUMINOX NAVY SEAL LM3501GOLD.SET MEN'S WATCH

ARIES GOLD MINUIT GOLD L 5038 G-W WOMEN WATCH

BCBGMAXAZRIA BG50825003 WOMEN'S WATCH

 

The Collector

  • The ‘is this Swiss-made/JDM/limited edition?’ exclusive shoppers (Any MCU Fans here?)

We all know the sort, whether you know them or are actually one of them, some customers simply have an obsession with more exquisite timepieces. More often than not, these are true enthusiasts simply looking for something unique and interesting to add to their collection. Or they’ve got a model in mind and are on the hunt for their dream watch. And often these guys tend to be a joy to talk to having insightful knowledge and views on watch collecting. So, for them, timepieces that’re interesting, exquisite and made by true watch makers in two regions that’re watchmaking super powers are certainly the go-to option for their next purchase.

Watches we’d recommend:

VULCAIN GMT X-TREME VU161925-163RF MEN'S WATCH

SEIKO PROSPEX TUNA 55TH ANNIVERSARY SLA041J1 LIMITED EDITION WATCH

SEIKO LUKIA SSA794J1 WOMEN'S WATCH

TISSOT LADY HEART POWERMATIC 80 T0502073711704 WOMEN'S WATCH

 

Chill Bill 

  • The easygoing ones (Tarantino anyone?)

This is probably every staff’s dream customer. They’re chill, don’t really need much and are often a joy to talk to. Whether they’re here to browse, shop or to send their watch to be serviced, they don’t demand much and are very understanding too. And this attitude blends with their choice of watches too, often times they’ll be looking for something that’s reliable, easy to wear and unique as well. So, our recommendations for them are some very reliable, every day wear watches that can be easily matched without much thought and still look good no matter the outfit.

Watches we’d recommend:

MASERATI POTENZA R8821108009 MEN'S WATCH

CASIO G-SHOCK ORIGIN GM-5600B-3DR MEN'S WATCH

CATH KIDSTON CKL094PRG WOMEN'S WATCH

CASIO BABY-G G-MS MSG-S200-4ADR WOMEN'S WATCH

 

The confused spouse

  • The boyfriend/girlfriend/husband/wife looking for a gift for their SO

Most of us have been here before, it’s their birthday/valentine’s day/Christmas/anniversary and when it comes to a watch for ourselves, it’s not really that much of a headache. But a watch for someone else (especially your SO), it can be quite challenging. Assuming you don’t really have a very comprehensive understanding of their style and taste, we’d always recommend something that is timeless, easy to match or a couple set too for good measure. 

Watches we’d recommend:

ARIES GOLD VENTURER L 1034 RG-W CHRONOGRAPH WOMEN'S WATCH
ARIES GOLD VENTURER G 1033 RG-W CHRONOGRAPH MEN'S WATCH
SEIKO PROSPEX SRPE05K1 MEN'S WATCH
MICHAEL KORS RUNWAY MK6674 WOMEN'S WATCH

 

 The clueless one

  • The actual walking embodiment of the ‘I don’t even know what I don’t know’ meme.

Sometimes the clueless ones can also be customer type 1 or 2, and this shouldn’t come as a surprise. They may be budding collectors, or are not even in to watches but may be looking for a gift to get someone or are just looking to get their first watch. They may not even know what they don’t know and we’re always happy to share our knowledge and insights with them and lead them to the right watch. So, for them, something that is affordable, reliable, timeless and sometimes interesting in its heritage will be on the top of our minds when recommending them something.

 

Watches we’d recommend:

SEIKO 5 SRPD76K1 MEN'S WATCH

CITIZEN PROMASTER FUGU LIMITED EDITION MEN'S DIVER AUTOMATIC NY0094-85EB MEN'S WATCH

ARIES GOLD VIGOUREUX L 5039Z 2TR-W WOMEN'S WATCH

CATH KIDSTON PEMBROKE ROSE SILVER BRACELET CKL084SM WOMEN'S WATCH

 

Which of the ten are you?

And that’s it, the ten most outstanding types of customers that we have faced and still face daily. Of course, there’re many more, but we’ve narrowed down these 10 as the most memorable and often encountered. Do let us know which one you think you are, and of course, this list is all just for good fun. Have a great 10.10 sale everybody, and if you’re looking to get yourself or someone a watch, we hope we’ve managed to help you narrow down a few that you might like.