These terms and conditions constitute the legal terms and conditions ('Terms') on which we sell any of the goods ('Goods') listed on our website (and all associated pages) ('Site') to you.
www.h2hub.com.sg is operated by H2 Hub Group. Any references to "we", "us", "H2 Hub", or similar terms are a reference to this entity. By making a purchase with us, you are agreeing to the Terms and it is your own responsibility to ensure that you are fully aware of these.
1.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. Alternatively, you can request that a member of our customer services team places an order on your behalf.
1.2 After you place an order you will receive three emails from us including the following:
1.2.1 An email acknowledging we have received your order ("Order Confirmation") stating that the order is being processed by our system;
1.2.2 An email to notify you that the item has been 'picked' from stock and allocated to your order, at which point your card will be charged; and
1.2.3 Final email containing the tracking number so that you can track delivery of the Goods online.
1.3 When you submit your order and receive an Order Confirmation from us, this does not mean that we have accepted your order, this only means that the order has been successfully received into our system. Following Order Confirmation, we will undertake validity and verification checks. Subject to receiving clear results from such checks, a contract will come into existence between you and us and we will provide you with an email to confirm that the product has been 'picked' from stock and allocated to your order (as detailed within condition 1.2.2) above.
1.4 We shall assign an order number to your order and inform you of this in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to your order.
1.5 We may send you an email to say that we do not accept your order. This is typically for the following reasons:
1.5.1 The Goods are not available.
1.5.2 we cannot obtain authorisation of your payment;
1.5.3 we are unable to meet your requested delivery date;
1.5.4 It fails the security checks; or
1.5.5 There has been an error by us in the pricing or description of the goods.
1.6 If we are unable to supply you with the Goods, for example because the Goods are not in stock or are no longer available, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible.
1.7 The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the products accurately, we cannot guarantee that your device's display will accurately reflect the Goods. The Goods delivered to you may vary slightly from those images.
1.8 Images in product preview for customisation services are for illustration purposes only. Please contact our team at email@example.com if you require special customisation services. Customisation services are not available for products from Casio and Luminox brands. Smart watches are not customisable.
2.1 The price of the Goods will be as shown on our website at the time we confirm your order. Our prices include GST at the current valid rate.
2.2 The price of the Goods does not include delivery charges, which will be notified to you during the checkout process and before you confirm your order.
2.3 Any promotional prices or deals are always subject to availability and may be withdrawn at any time.
2.4 Prices between our online store, shop and physical outlets may vary due to unique mall promotions and ongoing online promotions.
2.5 We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However it is always possible that, despite our reasonable efforts, some of the Goods on our Site may be incorrectly priced. We will normally check prices as part of our despatch procedures so that:
2.5.1 if the Goods' correct price is higher than the price stated on our Site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price. However if we have not dispatched the product to you yet when you purchased, we will inform you with email that the price is wrong and we cannot continue with the order as the price is supposed to be higher. You will have the option to choose to buy it at the correct price if you still wish to do so. H2 Hub Pte Ltd takes no liability for any wrong information or prices portrayed on the website.
2.6 Our prices change daily. Generally, we release new prices on a schedule and prices change at midnight only, however, we may also update prices during working hours. Subject to conditions 1.5.5 and 2.4, price changes will not affect orders once a contract is in place in accordance with condition 1.3.
2.7 All manufacturers generally have price increases throughout the year, due to increases in manufacturing costs and inflation. While we try to absorb as much of these costs ourselves, these price increases are unavoidable. We always aim to notify customers of pending price increases on the product details page.
2.7 We do not have control over prices listed on external sites, including Google cached listings, shopping feeds or any other site. We are not obliged to provide products for any price which is listed on an external site. We do not have control of the rate at which search engines crawl our site, and therefore the information in the search results may not be indicative of up to date prices.
3.1 We accept most common forms of electronic payment including but not limited to VISA, MasterCard, American Express, JCB & Paypal. Any charges for payments by credit card will be added to the total order amount and notified to you before you place an order.
3.2 Payment is taken from your card when the Goods are despatched to you. When using Paypal to pay for the Goods, your payment may be instant and we will be unable to delay this until the time of despatch.
3.3 All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
Please note that timescales for delivery and delivery charges will vary depending on your delivery address and the availability of the Goods. Delivery charges will be notified to you when you place your order.
Shipping to Singapore and Malaysia will be done via courier service. For international orders we will use Fedex. Generally international orders will take about 10 working days while orders from Singapore and Malaysia should take about 7 working days. We will do our best to speed up the process on our end.
If you are located in a remote area, and/or the shipping fees is high due to the weight of the product, we reserve the right to increase the shipping fees, as charged by the courier services. We will send you an additional invoice to cover for the additional charges if necessary. (Applicable for all countries)
Based on the refund policy, we will not be able to cancel any orders or perform a refund if a customer is unwilling to pay for the additional shipping
Order cancellation is not allowed after order is placed. Store credits will be arranged based on goodwill on a case by case basis.
6.1 We may cancel an order at any time prior to delivery for any reason. This includes for an Event Outside Our Control as defined within condition 12, or the unavailability of stock. We will promptly contact you if this happens.
6.2 If we have to cancel an order in accordance with condition 6.1 after you have paid for the Goods, we will refund the payment to you.
7.1 If the Goods are faulty you must return the Goods in accordance with condition 5.3. Subject to the terms of the manufacturer's warranty, you may be entitled to a replacement of the Goods or a refund in accordance with condition 5.4.
7.2 You have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return or refund in this condition 7 or anything else in these Terms.
9.1 Your internet protocol address is logged when placing an order. This is for reasons of fraud protection. All orders are scanned strictly for fraud by our fraud department before they are shipped. If you specify a different shipping address to the billing address then your order may take longer as we have to perform the necessary checks. Fraudulent or suspicious orders may be disclosed to the appropriate authorities on their legal request.
9.2 For all medium and high risks fraud orders, our staff will require additional information from the customer before proceeding with the sale for security reasons. These information are inclusive of but not limited to; video and picture of identity card, credit card used for the purchase showing last 4 digits and name, online ibanking screenshots of the transaction made etc.
This information will be sent to our fraud compliance team for verification and be evaluated on whether the shipment shall proceed. All details sent will be kept private and confidential.
9.3. In the event that a customer refuses to provide the required information, the customer will need to self collect in one of our physical outlets and pay the full amount in cash in the store. We will then proceed to refund the amount back to the customer's credit card in the system.
If the customer wishes to cancel the transaction, our fraud compliance team will make a police report for the transaction and no refund will be done.
Customers must purchase an item from H2 Hub that is of equal or higher value to the undesired product, and return your previous purchase to us. All valid exchange items must be mailed to us within 7 working days upon confirmation of exchange from H2 Hub; after which the exchange will be deemed as invalid. Upon satisfactory receipt of the returned product, customers will be refunded via a store credit, which can be used for your next purchase. Processing will take up to 2 working days.
Deliveries failed and returned to us from shipper will be deducted from the total refund amount. The order, once returned back to us, will be considered cancelled and will be partially refunded as shipment cost will automatically be borne by the buyer in this event.
Refunds will only be made if the reason/issue is deemed to be valid or if it is due to:
- Item purchased is out of stock
- Item purchased is defective
Any refund requests due to price difference between our online store, shop and physical outlets will not be processed.
All refunds by H2 Hub will not include the sales charges depending on the mode of payment.
Electronic items are non-refundable or exchangeable.
13.1 We amend these Terms from time to time. Please look at the bottom of this page to see when these Terms were last updated.
13.2 Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us.
13.3 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive.
14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into the contract.
14.2 We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3 We do not exclude or limit in any way our liability for:
14.3.1 Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
14.3.2 Fraud or fraudulent misrepresentation; or
14.3.3 Any matter in respect of which it would be unlawful for us to exclude or restrict liability.
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.
15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation change of law, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:
15.3.1 We will contact you as soon as reasonably possible to notify you; and
15.3.2 Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
15.4 You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the Goods.
16.1 Risk of loss and damage of Goods is assumed by you from the moment the Goods are delivered.
16.2 We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this Site if this happens.
16.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
16.4 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.5 Each of the conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
16.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
16.7 These Terms, together with our current prices and delivery details set out the whole of our agreement relating to the supply of the Goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
16.8 These Terms are governed by English law and the parties agree that the courts of Singapore will have exclusive jurisdiction in relation to any claim or dispute (including non-contractual claims or disputes) which arise in relation to these Terms or any contract.
17.1 H2 Hub Pte Ltd is a company registered in Singapore. Company registered office H2 Hub Office is at Bedok North Ave 4 Bedok Industrial Park E Block 3011 Unit 02-2000 Singapore 489977.
17.2 If you have any questions or if you have a complaint, please contact us by telephoning our customer service team on +654459828 or by emailing us at firstname.lastname@example.org
These Terms were last updated July 2018