Refund Policy

For all returns and exchanges, customers must email our customer service within 2 working days from the date of receipt, and prior to mailing out the return parcel. Failure to do so may result in the rejection of request. Customers are required to do their due diligence during the order, delivery and receiving of products. We are not liable or obligated to accept exchange and refund requests due to human error in details of the listings.

Please include your order number and watch model to facilitate the waiting process. We are more than willing to adhere to your request if it fulfills the following requirements:

• Product must be returned in its original condition and packaging, with the price tag intact, and a proof of purchase attached.

• Product must not have been resized in any way, with links either added or removed.

• Product must not have been customized either by us or externally.

• Product must not have been altered, serviced, or repaired by anyone other than H2 Hub.

• Electronic products such as smart watches, clocks, weighing machines, etc. cannot be returned/exchanged

• All Seiko mods or any other modifications to existing watches are made to order, hence no exchanges or returns are allowed

• No cash refunds will be given for returns/exchanges unless the item is defective. 

• For returns/exchanges of non-defective goods, we will reimburse you with store-credits equal to the price of the product less the shipping costs.

• Store-credits cannot be exchanged for cash.

• Non-watch items, such as bags or devices, cannot be refunded for any reason as they are pre-order items.

 

Refunds will only be made if the reason/issue is deemed to be valid or if it is due to:

- Defective item has no available exchange stock

- Item purchased being out of stock

- No refunds if the stocks are available and require more time (more than 2 weeks) to deliver to you as some items in our website maybe on preorder basis or are out of stock. Please kindly visit our store to purchase directly if the parcel is urgent for you. Our customer service will expedite your shipment for you on a best effort basis only.

 

When Are Refunds Not Applicable?

- There will be strictly no refunds if the parcel is returned back due to refused delivery by consignee or failed to make payment of duties and taxes at destination country

- There will also be no refund for change of mind or no longer need the item, regardless of any reasons such as delivery is not delivered on time

- No refunds if parcel are not delivered on time, Should the parcel be urgent or of high priority, please kindly visit our store to purchase it directly for a faster transaction.

 

Watch Repairs

For watch repairs, customers are responsible for shipping fees, freight charges, and any applicable customs taxes and duties.

 

Delivery Requirements

- If you are located in a remote area such as Brazil, Russia etc. Or if the shipping fees is high due to the weight of the product, we reserve the right to increase the shipping fees, as charged by the courier services (Up to 50SGD).

- We will send you an additional invoice to cover for the additional charges if necessary. (Applicable for all countries)

 

Returns & Exchanges - What to ensure if you wish to return your product

Customers must purchase an item from H2 Hub that is of equal or higher value to the undesired product, and return your previous purchase to us. Return requests have to be submitted to us within 2 days of item delivery. All valid exchange items must be mailed to us within 7 working days upon confirmation of exchange from H2 Hub; after which the exchange will be deemed as invalid. Upon receiving the returned product in satisfactory condition, customers will be refunded with store credit, which can be used for your next purchase. Processing will take up to 2 working days.

Returns and refunds will only apply to items that are defective. Defective items have to be brought to our attention within 2 days of item delivery.

 

Returns For Watches With Personalization/sapphire crystal upgrades

In the event that you have purchased our personalization services or sapphire crystal upgrades but the watch cannot be personalized or have the crystal upgraded. We will refund you the full amount of the service costs that you have paid for. H2hub holds the right to refuse refunds for watches that cannot be personalized or upgraded. 

 

Cancellation of Orders

There will strictly be no cancellation of orders, unless approved by our team. Any approved cancellations out of goodwill will be refunded fully in store credits equivalent to the value of the initial order placed. No cash refunds will be made for cancellations.

 

Refunds For Watches With Personalization/sapphire crystal upgrades

In the event that you have purchased our personalization services or sapphire crystal upgrades but the watch cannot be personalized or have the crystal upgraded. We will refund you the full amount of the service costs that you have paid for. H2hub holds the right to refuse refunds for watches that cannot be personalized or upgraded. 

Failed Deliveries

Deliveries failed and returned to us from the shipper will have the shipping cost automatically deducted from the total refund amount. The order, once returned to us, will be considered cancelled and will be partially refunded as shipment costs will automatically be borne by the buyer in such an event.

Sale Items

Sale items purchased during special promotional events are non-refundable and non-exchangeable. Only if the item is found to have any defects or damages, we will under our discretion, make an exchange, replacement. All clearance or special promotion sales items are not refundable. To receive the discount, the promo code must be entered during checkout, failed to use any promo code will NOT BE VALID to request for a refund.

 

Because We Care

To ensure a good fit before we send out your new purchase, you may request for a bracelet adjustment at no additional charge. 

 

Return Address (if applicable)

Blk 3011 Bedok North Avenue 4, #02-2000 Bedok Industrial Park E, Singapore 489977
*Please note you're required to arrange your own courier/shipping for the items back to the stated return address*