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For all returns and exchanges, customers must email our customer service within 2 working days from the date of the receipt, and prior to mailing out the return parcel. Failure to do so may result in the rejection of request. Customers are required to do their due diligence during the order, delivery and receiving of products. We are not liable or obligated to accept exchange and refund requests due to human error in details of the listings.
Please include your order number and watch model to facilitate the waiting process. We are more than willing to adhere to your request if it fulfills the following requirements:
- Product must be returned in its original condition and packaging, with the price tag intact, and a proof of purchase attached.
- Product must not have been resized in any way, with links either added or removed.
- Product must not have been customized either by us or externally.
- Product must not have been altered, serviced, or repaired by anyone other than H2 Hub.
- Electronic products such as apple accessories, smart watches, clocks, weighing machines, etc. cannot be returned/exchanged unless they are defective.
- All Seiko mods or any other modifications to existing watches are made to order, hence no exchanges or returns are allowed
- No refunds will be given for returns/exchanges unless the item is defective.
- For returns/exchanges of non-defective goods, we will reimburse you with store-credits equal to the price of the product less the shipping costs.
- Store-credits cannot be exchanged for cash.
Sale Items
Sale items purchased during special promotional events are non-refundable and non-exchangeable. Only if the item is found to have any defects or damages, we will under our discretion, make an exchange, replacement. ALL clearance or special promotion sales items are not refundable. To receive the discount, the promo code must be entered during checkout, failed to use any promo code will NOT BE VALID to request for a refund.
The management of the Site reserves the rights to decide whether any item is in a condition suitable for refund.
H2 Hub reserves the right to refuse any returns or exchanges that we believe may violate our Return & Exchange Policy, or if returned goods are in unsatisfactory condition. Products that are not eligible for return or exchange will not be returned to the sender, and will not be eligible for store credit. There is strictly no cash refund.
Do click on this link to find out the mailing address of your company.
Return & Exchange
Customers must select an item from H2 Hub that is of equal or higher value to the undesired product, and return your previous purchase to us. Return request have to be submitted to us within 2 days of item delivery. All valid exchange items must be mailed to us within 7 working days upon confirmation of exchange from H2 Hub; after which the exchange will be deemed as invalid. Upon satisfactory receipt of the returned product, customers will be refunded via a store credit, which can be used for your next purchase. Processing will take up to 2 working days.
For watch repairs, customers are responsible for shipping fees, freight charges, and any applicable customs taxes and duties.
Personalization/sapphire crystal upgrades
In the event that you have purchased our personalization services or sapphire crystal upgrades but the watch cannot be personalized or have the crystal upgraded. We will refund you the full amount of the service costs that you have paid for. H2hub holds the right to refuse refunds for watches that cannot be personalized or upgraded.
Electronic products cannot be returned or exchanged, except in cases of defective items.
Because We Care
To ensure a good fit before we send out your new purchase, you may request for a bracelet adjustment at no additional charge. Find out how you can measure your wrist here.
Return Address
Blk 3011 Bedok North Avenue 4, #02-2000 Bedok Industrial Park E, Singapore 489977
*You're required to arrange your own courier/shipping for the items back to the stated return address*