H2 Hub offers free local courier delivery within Singapore for orders above $100 SGD. For orders below $100 SGD, a $5 dollars courier fee will be charged. Alternatively you can also self-collect at any of our physical retail outlets or our main office. Please note that shipping options can be confirmed at checkout.

Please note that the self-collection option can only be done for orders in Singapore. It could take 2 to 6 working days before the watch can be sent down due to Quality Checks and customization of watches.
.

H2 Hub offers international shipping to USA and The Rest of the World. For orders of $448 SGD and above, the shipping fee is Free. For orders of $447.99 SGD and below, the shipping fee is $35 SGD. For orders of $2000 SGD and above, the shipping fee is $35 SGD which includes extra insurance for watches priced above $2,000 SGD.

All International orders will be shipped using DHL Express/FedEx. Delivery will take 3 to 5 working days depending on custom clearance. Once your parcel has been sent, you will receive a shipping confirmation email containing the tracking number so that you can track the status of your parcel. You may track the status of your parcel at http://www.dhl.com.sg/en/tracking.html

In the event of exceptions due to certain zones and customs rules, you will be informed and not be obliged to proceed. A cancellation and full refund will be in order.

We seek your understanding about our shipping rates as we have tried other cheaper shipping options in the past and it had resulted in delays or loss of shipments which ended up in bad customer experience. When you buy a watch or any piece of jewellery from us, your experience is of the utmost importance to us and we only want to offer you the best experience.

If you are located in a remote area such as Brazil, Russia etc. Or if the shipping fees is high due to the weight of the product, we reserve the right to increase the shipping fees, as charged by the courier services (Up to 50SGD). We will send you an additional invoice to cover for the additional charges if necessary. (Applicable for all countries)

Based on the refund policy, we will not be able to cancel any orders or perform a refund if a customer is unwilling to pay for the additional shipping

Refunds will only be made if the reason/issue is deemed to be valid or if it is due to:

- Item purchased is out of stock

- Item purchased is defective 

Personalization/sapphire crystal upgrades

In the event that you have purchased our personalization services or sapphire crystal upgrades but the watch cannot be personalized or have the crystal upgraded. We will refund you the full amount of the service costs that you have paid for. H2hub holds the right to refuse refunds for watches that cannot be personalized or upgraded. 

You are liable to pay any inbound duties and taxes which your local Customs authority deems appropriate. Product prices displayed are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the destination country. Please consult your local customs office for further information before placing an order. In the event the shipment is returned to sender due to rejected parcel, your order can be cancelled and no refund will be given.

Orders received after 0800 (Singapore Standard Time, GMT+8) will only be processed the following day. All orders will be dispatched within 1 - 2 working days from the payment verification date as orders will be delivered to the Headquarters for QC (Quality Check).

A few days after the order, you will receive an automated email indicating that your item has been fulfilled. Your item will then be transported from our main office to the collection outlet of your choice or you can also pick up at our main office. Once the item is at the store and is ready for collection, someone will call you to confirm that your item is ready for pick up. Do not attempt collection until you have received confirmation from our retail side.

You can self collect at H2Hub Main Office at : 3011 Bedok Industrial Park E, #02-200, Singapore 489977.