For all returns and exchanges, customers must email our customer service within 2 working days from the date of receipt, and prior to mailing out the return parcel. Failure to do so may result in the rejection of request. Customers are required to do their due diligence during the order, delivery and receiving of products. We are not liable or obligated to accept exchange and refund requests due to human error in details of the listings.
Please include your order number and watch model to facilitate the waiting process. We are more than willing to adhere to your request if it fulfills the following requirements:
- Product must be returned in its original condition and packaging, with the price tag intact, and a proof of purchase attached.
- Product must not have been resized in any way, with links either added or removed.
- Product must not have been customized either by us or externally.
- Product must not have been altered, serviced, or repaired by anyone other than H2 Hub.
- Electronic products such as smart watches, clocks, weighing machines, etc. cannot be returned/exchanged unless they are defective.
- All Seiko mods or any other modifications to existing watches are made to order, hence no exchanges or returns are allowed
- No cash refunds will be given for returns/exchanges unless the item is defective.
- For returns/exchanges of non-defective goods, we will reimburse you with store-credits equal to the price of the product less the shipping costs.
- Store-credits cannot be exchanged for cash.
Delivery to remote areas
If you are located in a remote area such as Brazil, Russia etc. Or if the shipping fees is high due to the weight of the product, we reserve the right to increase the shipping fees, as charged by the courier services (Up to 50SGD). We will send you an additional invoice to cover for the additional charges if necessary. (Applicable for all countries)
Returns & Exchanges
Customers must purchase an item from H2 Hub that is of equal or higher value to the undesired product, and return your previous purchase to us. Return requests have to be submitted to us within 2 days of item delivery. All valid exchange items must be mailed to us within 7 working days upon confirmation of exchange from H2 Hub; after which the exchange will be deemed as invalid. Upon receiving the returned product in satisfactory condition, customers will be refunded with store credit, which can be used for your next purchase. Processing will take up to 2 working days.
Returns and refunds will only apply to items that are defective. Defective items have to be brought to our attention within 2 days of item delivery.
For watch repairs, customers are responsible for shipping fees, freight charges, and any applicable customs taxes and duties.
Personalization/sapphire crystal upgrades
In the event that you have purchased our personalization services or sapphire crystal upgrades but the watch cannot be personalized or have the crystal upgraded. We will refund you the full amount of the service costs that you have paid for. H2hub holds the right to refuse refunds for watches that cannot be personalized or upgraded.
Cancellation of Orders
There will strictly be no cancellation of orders, unless approved by our team. Any approved cancellations out of goodwill will be refunded fully in store credits equivalent to the value of the initial order placed. No cash refunds will be made for cancellations.
Personalization/sapphire crystal upgrades
In the event that you have purchased our personalization services or sapphire crystal upgrades but the watch cannot be personalized or have the crystal upgraded. We will refund you the full amount of the service costs that you have paid for. H2hub holds the right to refuse refunds for watches that cannot be personalized or upgraded.
Failed Deliveries
Deliveries failed and returned to us from the shipper will have the shipping cost automatically deducted from the total refund amount. The order, once returned to us, will be considered cancelled and will be partially refunded as shipment costs will automatically be borne by the buyer in such an event.
Because We Care
To ensure a good fit before we send out your new purchase, you may request for a bracelet adjustment at no additional charge. Find out how you can measure your wrist here.
Refund Policy
Refunds will only be made if the reason/issue is deemed to be valid or if it is due to:
- Item purchased being out of stock
- Item purchased being defective
Return Address
Blk 3011 Bedok North Avenue 4, #02-2000 Bedok Industrial Park E, Singapore 489977
*You're required to arrange your own courier/shipping for the items back to the stated return address*
