For all returns and exchanges, customers must email our customer service within three working days from the date of receipt, and prior to mailing out the return parcel. Failure to do so may result in the rejection of request. Customers are required to do their due diligence during the order, delivery and receiving of products. We are not liable or obligated to accept exchange and refund requests due to human error in details of the listings.
Please include your order number and watch model to facilitate the waiting process. We are more than willing to adhere to your request if it fulfills the following requirements:
- Product must be returned in its original condition and packaging, with the price tag intact, and a proof of purchase attached.
- Product must not have been resized in any way, with links either added or removed.
- Product must not have been customized either by us or externally.
- Product must not have been altered, serviced, or repaired by anyone other than H2 Hub.
- Electronic products cannot be returned/exchanged unless they are defective.
- All seiko mods or any other modifications to existing watches are made to order, hence no exchanges or returns are allowed
- No cash refunds will be given for returns/exchanges unless the item is defective.
- For returns/exchanges of non-defective goods, we will reimburse you with store-credits equal to the price of the product less the shipping costs.
- Store-credits cannot be exchanged for cash.
H2 Hub reserves the right to refuse any returns or exchanges that we believe may violate our Return & Exchange Policy, or if returned goods are in unsatisfactory condition. Products that are not eligible for return or exchange will not be returned to the sender, and will not be eligible for store credit. There is strictly no cash refund.
Delivery to remote areas
If you are located in a remote area such as Brazil, Russia etc. Or if the shipping fees is high due to the weight of the product, we reserve the right to increase the shipping fees, as charged by the courier services (Up to 50SGD). We will send you an additional invoice to cover for the additional charges if necessary. (Applicable for all countries)
Return & Exchange
Customers must purchase an item from H2 Hub that is of equal or higher value to the undesired product, and return your previous purchase to us. All valid exchange items must be mailed to us within 7 working days upon confirmation of exchange from H2 Hub; after which the exchange will be deemed as invalid. Upon satisfactory receipt of the returned product, customers will be refunded via a store credit, which can be used for your next purchase. Processing will take up to 2 working days.
Deliveries failed and returned to us from shipper will be deducted from the total refund amount. The order, once returned back to us, will be considered cancelled and will be partially refunded as shipment cost will automatically be borne by the buyer in this event.
Because We Care
To ensure a good fit before we send out your new purchase, you may request for a bracelet adjustment at no additional charge. Find out how you can measure your wrist here.
Refunds will only be made if the reason/issue is deemed to be valid or if it is due to:
- Item purchased is out of stock
- Item purchased is defective
Blk 3011 Bedok North Avenue 4, #02-2000 Bedok Industrial Park E, Singapore 489977